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2 of 2 Returns Advice
Faulty Item
If the item you received is faulty, please contact info@papersunstores.com
quoting your order number, your name and address, details of the product
and the reason for return, and whether you require a refund or a replacement.
We will then advise on how to proceed with the return. You have 30 days
from receipt of the faulty item to return it to us.
I received the wrong item
If the item you received is not what you originally ordered, please contact
info@papersunstores.com quoting
your order number, your name and address, details of the product and the
reason for return, and whether you require a refund or a replacement.
We will then advise on how to proceed with the return.
Discount codes & vouchers
If a discount was applied to your original order, the amount refunded
will be adjusted to allow for the revised order value and appropriate
discount level.
This returns policy does not affect your statutory rights.
*Note: when trying on items of clothing, please ensure that you are not
wearing perfume / aftershave or a deodorant which may leave a scent or
marks on the item. We will be unable to accept the return of any item
where there is evidence that these instructions have not been followed.
The item must be returned in its original packaging with any enclosed
documentation. Jewellery care guidelines: Avoid contact with perfume,
deodorant, hairspray or water. Avoid scratching your jewellery by storing
in a non-abrasive box or pouch. Handle with care and do not apply any
unnecessary force.